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MuseGlobal, Inc. Names Jed Gilmore VP Customer Solutions; Gabriel Dumbrava Appointed as Technical Support Manager

Technical Support Expands to Accommodate Growing Customer Base

June 01, 2005

SALT LAKE CITY, UT — June 01, 2005 — MuseGlobal Inc. , the metasearch technology firm, has announced several staff changes and an expansion of its Technical Support Department. This continued company growth is in response to increasing demand for MuseGlobal’s metasearch software and suite of powerful search, analysis, integration and management tools. As part of this re-engineering, MuseGlobal will also be setting up additional support services for its partners, including a new support website, FAQ and Knowledge Base, and training materials.

Jed Gilmore has been promoted to Vice President, Customer Solutions, where he will be responsible for end-to-end support to all of MuseGlobal’s partners. Customer Solutions, based in MuseGlobal’s Salt Lake City office, works closely with Technical Support to keep partner satisfaction high. “MuseGlobal is the only metasearch provider to operate exclusively through OEM Technology, Development and Content Partnerships. Companies like SIRSI,

Jed Gilmore

Ovid and CSA depend on our software, services and support to keep their customers happy”, states Gilmore. The Technical Support Department will now be managed by Gabriel Dumbrava from MuseGlobal’s facility in Craiova, Romania. Three additional staff will be added under Dumbrava — Remus Turea, Technical Support Engineer; Bogdan Ciocanea, Network Administrator; and Mihai Bigiu, Web Programmer.

Peter Noerr, MuseGlobal’s Chief Technical Officer and co-founder, helped engineer the new Technical Support Department. “We wanted to smooth the work for everyone involved, from the back room programmers to our customer’s administrators,” Noerr related. “These departmental changes will solidify a vital part of our structure.” The MuseGlobal Group now has 52 staff across offices in Boston, Craiova, London, San Diego and its headquarters in Salt Lake City.

For further information please contact: MuseGlobal Inc., Tel: (415) 896-MUSE (6873).
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